Login issue in Ringcentral phone app and unable to make a call using chrome extension

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  • Updated 4 weeks ago
Hi all,
I'm getting login issues when using Ringcentral phone app and my role type is "Super admin". I cross checked every thing , but I don't know where I done the mistake. And I'm unable to make a calls with chrome extension. It shows that my email is not registered and my account has no permissions to access the service. Below I attached the screenshots of my issues. If anybody knows about my issues, kindly let me know the solution.
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jamadagni t

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Posted 1 month ago

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Phong Vu, Devangelist

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Did you log in with your sandbox account or production account?
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jamadagni t

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Yes I logged in my account and checked ,but not working

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Phong Vu, Devangelist

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What account? Sandbox or Production?
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jamadagni t

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Sandbox account only
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Phong Vu, Devangelist

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To login with your sandbox account, you have to switch the soft phone to sandbox mode.

On Mac OS press and hold fn + command + f2 keys and on Windows press and hold Ctrl + F2.
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jamadagni t

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Hi Phong thanks for your previous solution .Now I'm able to making calls with softphone app, But I'm unable to make a call with chrome extension while testing in sandbox mode. there are 3 options for "Make my calls with" in settings. I'm unable to do calls when I'm selecting the "My ringcentral phone" option. it displaying the error message. kindly let me know how to use those options for making a call. 
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Phong Vu, Devangelist

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You need to switch the RC Chrome extension to sandbox too. Check out this post and try it https://devcommunity.ringcentral.com/ringcentraldev/topics/chrome-softphone-to-sandbox