Is RingCentral Api to receive Inbound/Outbound Push Notifications down?

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Dear Team,

We are using RingCentral SDK in our product(Production). From today morning we are not able to get event Notifications for both inbound/outbound calling. 

Could you please check asap.

Regards,
Mathikumar.C
Photo of Mathi Kumar

Mathi Kumar

  • 242 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of John Wang

John Wang, Official Rep

  • 5,486 Points 5k badge 2x thumb
Production event notifications are working for me for both inbound and outbound calling.

If you are still running into this issue, please open a support ticket.
Photo of AK

AK, Official Rep

  • 4,382 Points 4k badge 2x thumb
Hi Mathi,

We just verified and we are able to get the Presence Events for both inbound and outbound calls.

Could you kindly provide the request and response that you are getting with the presence events. 
Photo of Mathi Kumar

Mathi Kumar

  • 242 Points 100 badge 2x thumb
Thank you team for your prompt reply.

Yesterday around 12.00PM to 1.00PM IST we were not able to get event notifications in Production for both outbound & inbound calling. We are using SDK Version 1.3.0.

Please check between the time period i have mentioned. 

Thank you. 

Regards,
Mathikumar.C
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,642 Points 5k badge 2x thumb
Could you please create a developer support case (https://developers.ringcentral.com/api/support-cases/create) to help isolate and resolve this issue.
In your support case, please reference the URL for this community post, and inform them that you've been asked to have this issue directly escalated to Tier 2 developer support.