Is RingCentral API (getSubscription / Presence) down?

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  • Updated 7 months ago
Does anyone know if the RingCentral API (getSubscription / Presence) is down? I also sent an email to devsupport@ringcentral.com, but didn't get a response
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Vinod Damodaran

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Posted 2 years ago

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Royce Mitchell

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yesterday morning API calls stopped working for me. I can get an access token, but when I try to make an API call with that access token I'm getting an error that I didn't supply an authorization token
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John Wang, Official Rep

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We are looking into this and will post back here when we have more info. Thanks.
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Jason Wright

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We are having this same problem as well. I spent 3 hours today trying to figure out why our e-fax implementation had broken.
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John Wang, Official Rep

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From what we know so far, it seems that OAuth tokens are being generated but not processed upon Stay tuned as we investigate more.
(Edited)
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John Wang, Official Rep

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We have tested the system successfully and it should be operational again. Please try it out everyone. Thanks.
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Vinod Damodaran

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Hi John,
RingCentral API is working fine for us (Sikka Software) now - Thank you.
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Jason Wright

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It appears to be working for us now too. Thanks
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Vinod Damodaran

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John,

How about adding the 'RingCentral API' service status on your main RingCnetral Service Status / Health check site (https://servicestatus.ringcentral.com/), so that we don't end up wasting hours on our Apps trying to debug our programs, when your service is down. You currently have the Service Status / Health check for all your other services. 
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John Wang, Official Rep

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Hi Vinod,

Thanks for bringing this up. We've already had some discussions about this and are looking to make it happen. Please stay tuned as we work to roll this out.
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Vinod Damodaran

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Awesome - Thanks John.
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Benjamin Dean

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+1 and it is definitely on our radar to address.
Good-morning:
 I'm new at..the...
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 Central? 
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 Mr. Vinod:
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 Presence/
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