invalid resource owner credentials

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  • Updated 1 year ago
Hello,

I recently had an application promoted to production status, however I cannot get the api to work using the production credentials.  I have already changed the url to https://platform.ringcentral.com and am using the appropriate app credentials for production and not sandbox.  Using Fiddler, I can the error message returned as





I am using the appropriate user credentials as well.  I am able to log into service.ringcentral.com using the production user credentials.

Does something else need to be configured?

Thanks
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Vision Prod

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Posted 1 year ago

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Tyler Long, Official Rep

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The error message says that credentials are wrong.  Please send your credentials together with your app key to devsupport@ringcentral.com for further investigation.