InsideSales integration dialer

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  • Updated 2 years ago
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The InsideSales dialer works is that it waits until it sees that the agent picks up the phone, then it proceeds to dial the client.  RingCentral treats all calls coming into the system as "answered", so InsideSales begins calling the client before the agent picks up. Do you have any ways to delay/prevent the call from being answered unless the call is being picked up on a deskphone or desktop app?


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Posted 2 years ago

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Benjamin Dean

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I'm not familiar with the InsideSales dialer integration with our Platform.

Would you be able to provide some more context on how you integrated RingCentral with InsideSales dialer (and which company produces the InsideSales dialer you are using) please?