Increase file attachment size limit

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  • Question
  • Updated 2 months ago
  • Answered
  • (Edited)
I have a premium account and we have integrated your API with our software we need to increase the 20MB limit to 50MB limit on fax as we have to send bulk faxes on a daily basis.
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Saurabh Jain

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  • frustrated

Posted 1 year ago

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John Wang, Official Rep

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This particular request is a general feature (vs. a developer-specific feature) and is being tracked on our general Community at the link below. A number of people asking for this enhancement already so please provide your feedback / vote on this feature there.

https://community.ringcentral.com/ringcentral/topics/fax-increase-file-attachment-size-limit

The 20 MB limit is mentioned in some of our KB articles:

(Edited)
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Phong Vu, Devangelist

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Hi Saurabh,

Unfortunately, the max fax attachment size is not configurable. The max size is 20MB for all plans.

+ Phong
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Sandy Durst

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Why the limit? I'm tired of not being able to send the faxes I need to and may need to seek an alternate service.