Incontact api access of disposition notes

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  • Updated 2 years ago
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I would like to be able to pull and log recent disposition notes from InContact. There should be some kind of API access for this. How can I accomplish this?

Thank you!
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Patrick Thomas

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Posted 2 years ago

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Marco S. Casalaina, Official Rep

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Official Response
In fact inContact offers a rich set of APIs which are available to any inContact user, including those who have bought it via RingCentral Contact Center. You can find the documentation for it here:

https://developer.incontact.com/

In particular you'll probably be interested in the Reporting API, which is likely to have what you're looking for.