I need to change the permissions on a production account. How can I do that?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
The permission that we have on the existing account is only RingOut.  We need to run the active-calls method and need the permission(s) for that.  I do not know what those permissions should be or who to contact.  I can always go to our Sales Rep if required but I thought there may be an "Official" way to get this done.
Photo of Dave Welch

Dave Welch

  • 420 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,662 Points 5k badge 2x thumb
TL;DR Create a new app and re-apply for production.

When you change permissions for your application, you will need to re-apply for production access with the modified sandbox tests (similar to what you originally did to receive production access) and we will review in our weekly production access meeting on Thursdays at 12pm Pacific.
Photo of Matt


  • 60 Points
How do we re-apply for production access. The permissions are un-editable. Do we have to create a whole new app?