How to execute a URL on inbound calls

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  • Updated 3 months ago
There are two ways to do this. The easy out-of-the-box way to do this is to use our softphone app which can open a URL upon incoming call. This is documented in our RC for Desktop User Guide (search for "external app"):
 
http://netstorage.ringcentral.com/guides/rc_for_desktop_user_guide.pdf

If you don't want to use the softphone approach, you can write an app (will need to define it in the Developer Portal first) that listens for incoming calls and opens a URL in the browser. This can be either Browser-Based app, a widget (the RingCentral Salesforce app does this) or a standalone app.
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Benjamin Dean, Alum

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Posted 3 years ago

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Automation USA

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Hi Benjamin,

Is it possible to accomplish the reverse on iOS? For example, will the RingCentral app on iOS accept a URL?

Also, is there no other method (other than writing an app) to execute URLs on inbound calls from your iOS app?
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Zach Binks

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Is there a way to alter this to only search when the call is answered?
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AK, Official Rep

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Zach,

At the moment due to a limitation, we have the feature available only on call ringing. However, you can create a case with our RC Softphone Team using the support portal and they would be able to provide some updates on it:
https://success.ringcentral.com/RCContactSupp?src=
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Brian Jones

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I think my question is similar to the original post, but I could not find the answer under "external app" in the pdf as noted.

Is there a method for an incoming call to trigger hitting an external URL, passing the calling number and the target number. I don't need this displayed in an app, I just need the trigger to activate external pieces of our own system.
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Embbnux Ji, Employee

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Hi, Brian You can try to use RingCentral Embeddable to listen incoming call event. https://github.com/ringcentral/ringcentral-embeddable  This is a demo to open google search page when got a incoming call https://ringcentral-web-widget-demos.readthedocs.io/en/latest/salesforce_lightning_more/tutorial/