How to execute a URL on inbound calls

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  • Updated 3 months ago
There are two ways to do this. The easy out-of-the-box way to do this is to use our softphone app which can open a URL upon incoming call. This is documented in our RC for Desktop User Guide (search for "external app"):

If you don't want to use the softphone approach, you can write an app (will need to define it in the Developer Portal first) that listens for incoming calls and opens a URL in the browser. This can be either Browser-Based app, a widget (the RingCentral Salesforce app does this) or a standalone app.
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Benjamin Dean, Alum

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Posted 3 years ago

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Automation USA

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Hi Benjamin,

Is it possible to accomplish the reverse on iOS? For example, will the RingCentral app on iOS accept a URL?

Also, is there no other method (other than writing an app) to execute URLs on inbound calls from your iOS app?
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Zach Binks

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Is there a way to alter this to only search when the call is answered?
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AK, Official Rep

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At the moment due to a limitation, we have the feature available only on call ringing. However, you can create a case with our RC Softphone Team using the support portal and they would be able to provide some updates on it:
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Brian Jones

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I think my question is similar to the original post, but I could not find the answer under "external app" in the pdf as noted.

Is there a method for an incoming call to trigger hitting an external URL, passing the calling number and the target number. I don't need this displayed in an app, I just need the trigger to activate external pieces of our own system.
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Embbnux Ji, Employee

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Hi, Brian You can try to use RingCentral Embeddable to listen incoming call event.  This is a demo to open google search page when got a incoming call