How to enable call recording in Sandbox environment

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  • Updated 10 months ago
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I want to retrieve call logs and call records. For that i have given permission to Read Call Logs and Read Call Recordings.

But in Sandbox Environment there is no automatic call recording,

I want to create some call recording in sandbox environment to pass the graduation test.

Could any one help me in how to achieve that?

Also i am not sure why i need to create new APP if i want to update the permission? Its very strange.
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Sekar Perumal

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Posted 10 months ago

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Tyler Long, Official Rep

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John Wang, Official Rep

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The sandbox account has on-demand call recording (*9 or the record button on the RingCentral app) but not automatic call recording.

You can learn more about on-demand call recording here:

If you wish to create call recordings programmatically, here is an app that will do that for you: