How to enable call recording in Sandbox environment

  • 1
  • Question
  • Updated 5 months ago
  • (Edited)

I want to retrieve call logs and call records. For that i have given permission to Read Call Logs and Read Call Recordings.

But in Sandbox Environment there is no automatic call recording,

I want to create some call recording in sandbox environment to pass the graduation test.

Could any one help me in how to achieve that?

Also i am not sure why i need to create new APP if i want to update the permission? Its very strange.
Photo of Sekar Perumal

Sekar Perumal

  • 110 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,828 Points 5k badge 2x thumb
Photo of John Wang

John Wang, Official Rep

  • 5,826 Points 5k badge 2x thumb
The sandbox account has on-demand call recording (*9 or the record button on the RingCentral app) but not automatic call recording.

You can learn more about on-demand call recording here:

If you wish to create call recordings programmatically, here is an app that will do that for you:
Photo of Sangram Raje

Sangram Raje

  • 62 Points
I am unable to login to the RingCentral Phone or RingCental mobile app using my Sandbox account. Can someone please suggest a way out - I want to create some call recordings in order to test out functionality in my app. Thanks!
Photo of Phong Vu

Phong Vu, Devangelist

  • 5,426 Points 5k badge 2x thumb
Hi Sangram,

The RingCentral mobile app does not support sandbox mode. However, you can use the RingCentral soft phone and switch the soft phone to sandbox mode before login with your sandbox credentials.

On Windows: Ctrl + F2
On Mac OS: Fn + Command + F2

+ Phong