How long are recordings retained and available through the API?

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  • Updated 12 months ago
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We have been calling with Ring Central for over two years.  We record every call.  We can see the recordings in the call log on the Ring Central Admin portal but are unable to retrieve recordings older than 30 days via the API.  Using the call-log method below will return records but not a media URL.  Without this, we cannot download the recording.  We would like to retrieve the recordings for the last 90 days.  Is this possible using the API?
"https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?withRecording=true&perPage=1000...;
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Dave Welch

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Posted 12 months ago

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VB, Official Rep

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Dave Welch

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Thanks for the info
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Tyler Long, Official Rep

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If you want to keep the recording longer, please check RingCentral Archiver
 https://developer.ringcentral.com/app-gallery.html/app/312709020-312709020-7gufiGT3T3CCuCP37hMDaQ~4T...