Historical Call log disappeared

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  • Question
  • Updated 2 years ago
  • Answered
I tried to get call log for last year. 
no record returned, we did have calls during January 2016, I can see from website.

return JSON is :
{  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?view=Detailed&showBlock...;,
  "records" : [ ],
  "paging" : {
    "page" : 1,
    "perPage" : 1000
  "navigation" : {
    "firstPage" : {
      "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/502681018/call-log?view=Detailed&showBlock...;

I need all records since 2 years ago.
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Posted 2 years ago

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Benjamin Dean, Alum

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You need to review the RingCentral Data Retention Policy (https://success.ringcentral.com/articles/RC_Knowledge_Article/2178), and you can see that 12 months is the maximum we store call logs for non-HIPAA accounts (there are different retention values depending upon account-type (HIPAA || non-HIPAA) as well as depending upon the type of data.
thank you, I verified, I can only get last 9 months records for Non-HIPAA,  [12 months (9 months in mobile apps on some accounts)],  Is there any way I can get records from API for last 12 months? or I have to export to spread sheet from your website?
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Tyler Long, Official Rep

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We have the RingCentral Archiver project: https://developer.ringcentral.com/app-gallery.html/app/312709020-312709020-7gufiGT3T3CCuCP37hMDaQ~4T...

But it's for backup call recordings instead. Not sure if it's useful to you.