Getting "SendingFail" messageStatus when posting new fax message. what is the reason ?

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  • Updated 8 months ago
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Hi Team,

When i am simply posting Fax message from sandbox account using API explorer. its goes to messageStatus "Queued" then after some time its changed to "SendingFail".

so concern here is, how can i know what is the reason for sendingfail ? i have checked in response also for reason of failure but didnt found it.

is there any way to find out the failure reason ?

Thanks,
Hardik Joshi
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Hardik Joshi

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Posted 1 year ago

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Tyler Long, Official Rep

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You can use the API Explorer to check account/~/extension/~/message-store.  There you can find the failure reason such as: "messageStatus": "SendingFailed", "faxErrorCode": "RenderingFailed"
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Hardik Joshi

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i am getting "faxErrorCode":"Undefined" what does it mean ? what can be the cause for it 
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Hardik Joshi

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Hi Tyler,

I have also send fax to number that you provided "16506417402". but its not working for that number also, giving "Undefined" error in faxerrorcode.

Please do needful for the same.
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Tyler Long, Official Rep

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Hi, I tested it and there was no error. However the message is in "Queued" status for very long time. I have noticed the relevant engineers and I will keep you updated.
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Tyler Long, Official Rep

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Hi, I confirm that I can reproduce the issue. I have escalated this issue and I will keep you updated.
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Tyler Long, Official Rep

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I tested again and the issue disappeared. Could you please confirm?
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Hardik Joshi

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Hi, Looks like functionality working fine now. will let u know if there is any issues.
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Tyler Long, Official Rep

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I have no idea. I have noticed the RingCentral platform team. We will get back to you soon.
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Hardik Joshi

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ok Thanks Tyler. let us know once you have information on it
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John Wang, Official Rep

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When you see the `SendingFail` message in the `message-store` endpoint, you can find a detailed reason in the `call-log` endpoint for the corresponding message. Look for the `result` value. A list of result values is in the API Reference here:

https://developers.ringcentral.com/api-docs/latest/index.html#!#ResultStatusValues
(Edited)
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Hardik Joshi

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Thanks John,

I don't have permission in my app for call log, but I have tested today its working fine