Getting "SendingFail" messageStatus when posting new fax message. what is the reason ?

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  • Updated 4 weeks ago
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Hi Team,

When i am simply posting Fax message from sandbox account using API explorer. its goes to messageStatus "Queued" then after some time its changed to "SendingFail".

so concern here is, how can i know what is the reason for sendingfail ? i have checked in response also for reason of failure but didnt found it.

is there any way to find out the failure reason ?

Thanks,
Hardik Joshi
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Hardik Joshi

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Posted 3 months ago

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Tyler Long, Official Rep

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You can use the API Explorer to check account/~/extension/~/message-store.  There you can find the failure reason such as: "messageStatus": "SendingFailed", "faxErrorCode": "RenderingFailed"
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Hardik Joshi

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i am getting "faxErrorCode":"Undefined" what does it mean ? what can be the cause for it 
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AK, Official Rep

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Hardik,

Thanks for taking your time to sync up on an RC meeting. Below is the outcome of the meeting:

1.) Outbound fax from your sandbox account to another sandbox number is failing. 
2.) Outbound fax to a Production Number is successful. 

I will create a ticket and assign it to the concerned team. Please check back for more updates.

Thanks !
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Hardik Joshi

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Sure AK,

Thanks
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AK, Official Rep

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Hardik,

Could you verify now by sending a fax to the sandbox number? Looks like the issue is resolved.

I am able to send a fax to the number you provided as well. 
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Hardik Joshi

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Hi AK,

yes its working fine now with sandbox account. thank you very much for your help.

Thanks,
Hardik Joshi
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Hardik Joshi

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Hi @AK,

Again i am getting "faxErrorCode":"Undefined" while sending a new fax. can you please look into it.

Thanks,
Hardik Joshi
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Tyler Long, Official Rep

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I have no idea. I have noticed the RingCentral platform team. We will get back to you soon.
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Hardik Joshi

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ok Thanks Tyler. let us know once you have information on it
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John Wang, Official Rep

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When you see the `SendingFail` message in the `message-store` endpoint, you can find a detailed reason in the `call-log` endpoint for the corresponding message.
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Hardik Joshi

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Thanks John,

I don't have permission in my app for call log, but I have tested today its working fine