Get company call statistics in sandbox

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • 1
Is it possible that I can query my actual account in the sandbox mode, I'm trying to pull call stats as we want to develop a live call stat board for our sales agents. 

In sandbox mode I can't actually pull any call stats as there are none!!

Any suggestions welcome 

Thanks 

James
Photo of James O'Donnell

James O'Donnell

  • 190 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
4 years ago
Photo of Claudio (Customer)

Claudio (Customer)

  • 118 Points 100 badge 2x thumb
I need the same.
4 years ago
Photo of Ashey

Ashey

  • 102 Points 100 badge 2x thumb
We have the same problem - we wrote an application to pull what we need however it is stuck pending ringcentral approval to go to production.

Now for the good news - It has been stuck for 3 days so far and calling support they tell me - we just have to wait - They refused to give an ETA or help in any way - VERY DISAPPOINTING, starting to regret moving to RingCentral.
2015-09-04T16:53:40+00:00
Photo of Claudio (Customer)

Claudio (Customer)

  • 118 Points 100 badge 2x thumb
Bad news! I was expecting to improve our reports using some solutions by API, because the lack of good reporting but this is disappointing...
2015-09-04T17:06:28+00:00
Photo of Ashey

Ashey

  • 102 Points 100 badge 2x thumb
So just found an FAQ that states approval will take between 3 - 7 days, not sure why customer support didn't tell me this. Lets see what happens....
4 years ago
Photo of VB

VB, Official Rep

  • 1,510 Points 1k badge 2x thumb
Hi James/ Claudio,

For now we do not provide any data migrations from production to sandbox due to privacy issues. But the easiest way would be to write a script to generate call log using Ringout api. Let the script run for few minutes to few hours with certain delays between each call and change to  and from numbers during the Ringout.

You could look at my code and make necessary changes or implement it in any programming language that you are familiar with:

https://github.com/vyshakhbabji/Java-Sample-for-Ringcentral-API/blob/master/src/Runner.java
4 years ago
Photo of VB

VB, Official Rep

  • 1,510 Points 1k badge 2x thumb
@Ashey,

For moving an app to production we need to keep track of your app for few days and make sure your app is running as expected. For this, we check frequency of your api calls  and we expect you to mimic the number of calls you make in production. 

We also need this data to make sure your app is not going to throttle or cause HTTP code 429  error (too many requests error). If that happens, we will ask you to fix it within sandbox environment. When everything is working as expected we move your app to production.  
(Edited)
4 years ago
Photo of Ashey

Ashey

  • 102 Points 100 badge 2x thumb
Thanks so much for the feedback - this is very helpful and makes sense.
4 years ago
Photo of James O'Donnell

James O'Donnell

  • 190 Points 100 badge 2x thumb
A good idea would be to remove the need for welcome emails on new accounts as this is labour intensive when you only need sample accounts
4 years ago
Photo of VB

VB, Official Rep

  • 1,510 Points 1k badge 2x thumb
We will consider your suggestion @James
3 years ago
Photo of Mykhailo Koval

Mykhailo Koval

  • 80 Points 75 badge 2x thumb
Hi VB,

I've similar problem - need to implement application which pulls detailed call log via RingCentral API so applied for production in order to have real data and cover all possible call-log record variations. But before qualifying for production RingCentral requested me to use sandbox in order to examine traffic beforehand. However there is no data in sandbox and also I don't have an idea how to emulate real call log records. I there  some simplified approach for application process in such cases? Or maybe you have some test tool which generates different call log types?

Thanks in advance!
2016-02-22T22:13:00+00:00
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,662 Points 5k badge 2x thumb
Hello Mykhilo,

RingCentral will not approve production access for applications which do not meet our production access criteria.

If you would like to generate call log and call recording data in your sandbox account for development testing which can qualify your application for production access, Anil (our Developer Relations Engineer) has created a PHP-based community solution for generating this data in your test account here: https://github.com/anilkumarbp/RingCentral-Call-Generator-Recordings-Downloader
2016-02-23T00:29:11+00:00
Photo of Mykhailo Koval

Mykhailo Koval

  • 80 Points 75 badge 2x thumb
Hello Benjamin,

Thank you for the clarification and useful links.
2016-02-23T17:35:57+00:00
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,662 Points 5k badge 2x thumb
My pleasure. Let us know if you have further questions.
2016-03-15T22:14:51+00:00
Photo of Mykhailo Koval

Mykhailo Koval

  • 80 Points 75 badge 2x thumb
One more question. Will the test tool call real phone numbers? Or probably there are some test numbers which can be used to emulate call? I don't want to sit and take calls from the test tool while it generates test cal log. 
  • 1

Powered by Get Satisfaction