Forward Calls to Answering Service during normal business hours when no queue members answers

  • 1
  • Question
  • Updated 1 year ago
Forward Calls to Answering Service during normal business hours when no queue members answers
Photo of Daniel Ferrara

Daniel Ferrara

  • 320 Points 250 badge 2x thumb
  • Thankful

Posted 1 year ago

  • 1
Photo of Brandon

Brandon

  • 878 Points 500 badge 2x thumb
I didn't try this, but here is an idea:

- Make a virtual extension and set it to forward to the answering service
- Make a new call queue with a single member being that extension
- Enable queue overflow from your call queue to this new call queue.

Seems it might do what you need.  Good luck.