FAX: SENT ITEMS missing?

  • 1
  • Problem
  • Updated 10 months ago
  • Not a Problem
I wanted to download a fax transmission I sent last year. But only the most recent sent items are now available. Is there a way to retrieve older sent fax transmissions.
Photo of Arthur Corbin

Arthur Corbin

  • 90 Points 75 badge 2x thumb

Posted 11 months ago

  • 1
Photo of John Wang

John Wang, Official Rep

  • 4,818 Points 4k badge 2x thumb
Sent faxes older than 30 days are deleted so there is no way to retrieve faxes from a year ago. This is covered in the following Knowledgebase Article:

https://success.ringcentral.com/articles/RC_Knowledge_Article/2178

Going forward, you save a copy of all your faxes using our RingCentral Archiver solution to automatically copy your faxes to an external storage service or message store API to retrieve the sent faxes yourself programmatically. More information is available below:

(Edited)