Fax API Unknown Errors

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  • Updated 2 months ago
  • (Edited)
Our developer created a FAX API through RingCentral that allows us to auto fax invoices with attachments.  For some reason, we are getting multiple errors on the API.  The developer is no longer available and we need an IMMEDIATE fix.  Can someone assist please?
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Posted 3 months ago

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Igor Bebin, Official Rep

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Hi,

Could you please share some details like API request/response, log records or at least screenshot of the failed attempt?

Thanks,
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John Wang, Official Rep

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For an issue like this, please access our dedicated Support team by creating a Support Ticket using the link at the bottom of our Support Page below. 

Support Page: https://developer.ringcentral.com/support.html

Direct Link: https://developer.ringcentral.com/api/support-cases/create?sctk=IvcMKeQeENiUgxYvD25Jh6n3GJC2bmAA

Our team can assist with any issues with our API, but if your app is running into issues, having a developer on your side may be necessary.
(Edited)
John, can you recommend where I can find a seasoned Ring Central Developer?
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John Wang, Official Rep

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I can recommend contacting our Professional Services team by filling out the contact form below. I know and work with the developers on that team.

https://developer.ringcentral.com/support/services.html
(Edited)
John.  I've sent a request two times yet no one has called or emailed me back.
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John Wang, Official Rep

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I've provided this page and your account info to our ProServe team so they can reach back to you. Should they contact you at the staffing email address?