Facing a issue in calling the specified forward number

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  • Updated 3 months ago
Hello,

We have integrated RingCentral ringout API in our application. To make a call we are using "Call" Command with cmd, from, to, prompt, username, password and ext parameters.

As per documentation, the first call should be made to the number in the "from" and after pressing 1 it should connect to the number in "to".

https://success.ringcentral.com/articles/RC_Knowledge_Article/2080


But in our case, it is working in opposite way. The first call was connected to the number in the "to" and then after pressing 1 it connects to the number in "from" Do I need to do any configuration to fix this issue?



Request URL I used for calling

https://service.ringcentral.com/ringout.asp?cmd=call&to=9037050000&from=9032530000&prompt=1&username=********&ext=****&password=********* 

Using this URL, it first connects to "9037050000" which is "to" number. But it should have connected to the "9032530000" which is "from/callback" number.
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Posted 3 months ago

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John Wang, Official Rep

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That API is a legacy API at this point.

We recommend moving to our new REST API as described below if you can.

https://developer.ringcentral.com/api-docs/latest/index.html#!#RefRingOut.html
(Edited)
Thanks for the reply John.  We can certainly do that, however is this a known issue in the legacy API that is solved by moving to the REST API?  This started happening randomly this week.  No problems before.
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John Wang, Official Rep

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I haven't heard of an issue yet and a couple of us have tried, but haven't been able to reproduce, this on our legacy API.

Please create a support case so our support team can get detailed call information from you to try and track this down. Create a support case by going to this page:

https://developer.ringcentral.com/support.html

Follow the link here:

If you have not found sufficient help in either our Developer Community or the FAQ please click here to request technical assistance.
(Edited)