Extension number not showing up in call log

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  • Updated 1 year ago
I am pulling the call log via the API using:


I get the information requested except the Extension Number. It shows up in a very few calls, but in the majority of calls it returns undefined.

I'm selecting both:

I saw another post from two years ago that asked the same question:

The answer was that it would be fixed in January. Is there any resolution to this or is there a different way I should be requesting the information?
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Don Jackson

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Posted 1 year ago

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Phong Vu, Devangelist

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Hi Don,

My apologies for the delayed response.

The extension number does not exist probably because the call was made with a direct number. See the API reference below.

extensionNumber: short number (usually 3 or 4 digits). This property is filled when parties communicate by means of short internal numbers, for example when calling to other extension or sending/receiving Company Pager message.


+ Phong