Extension id in call log

  • 2
  • Question
  • Updated 1 year ago
I need to tie each phone call in the call log to the corresponding extension id. Currently there is no way to do that when I am querying the call log at the account level. Am I out of luck?

Photo of Riley Clegg

Riley Clegg

  • 210 Points 100 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Anton Nikitin

Anton Nikitin, Official Rep

  • 3,024 Points 3k badge 2x thumb
Hi Dan, we are fixing it in the upcoming release. Account Call Log will contain reference to extension id. You should expect Sandbox to be updated in December. Production roll-out will happen in January.
Photo of Don Jackson

Don Jackson

  • 160 Points 100 badge 2x thumb
Has this been fixed? I'm pulling down the call log and I get a user's name in record.from.name, but the record.from.extensionNumber is almost always undefined.