Extension id in call log

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  • Question
  • Updated 11 months ago
I need to tie each phone call in the call log to the corresponding extension id. Currently there is no way to do that when I am querying the call log at the account level. Am I out of luck?

-Dan
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Riley Clegg

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Posted 3 years ago

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Anton Nikitin, Official Rep

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Hi Dan, we are fixing it in the upcoming release. Account Call Log will contain reference to extension id. You should expect Sandbox to be updated in December. Production roll-out will happen in January.
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Don Jackson

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Has this been fixed? I'm pulling down the call log and I get a user's name in record.from.name, but the record.from.extensionNumber is almost always undefined.