Expereincing SIP issues while using Velocify CRM.

  • 1
  • Problem
  • Updated 7 months ago

Velocify is a sales lead manager that uses a SIP from your VoIP provider. RC provided our account's SIP but could not verify if it can be used with Velocify. Velocify is currently having us use a static IP address but it is only a temp. workaround. Calls using Velocify eventually are unable to connect forcing us to reset the SIP and creating downtime. Also, because of the SIP, RC is not able to distinguish that a call needs to go to voicemail quick enough causing the call to be bumped to our overflow channel.

Very frustrating. Any help would be greatly appreciated.

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Tyler Hungness

  • 70 Points

Posted 7 months ago

  • 1

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