Expereincing SIP issues while using Velocify CRM.

  • 2
  • Problem
  • Updated 2 months ago

Velocify is a sales lead manager that uses a SIP from your VoIP provider. RC provided our account's SIP but could not verify if it can be used with Velocify. Velocify is currently having us use a static IP address but it is only a temp. workaround. Calls using Velocify eventually are unable to connect forcing us to reset the SIP and creating downtime. Also, because of the SIP, RC is not able to distinguish that a call needs to go to voicemail quick enough causing the call to be bumped to our overflow channel.


Very frustrating. Any help would be greatly appreciated.

Photo of Tyler Hungness

Tyler Hungness

  • 80 Points 75 badge 2x thumb

Posted 11 months ago

  • 2
Photo of D Bour

D Bour

  • 62 Points
We are dealing with the same issues.  Extremely frustrating not to mention an impact to our productivity.   Can any Ring Central Developers take a look at this.   With ALL the integrations and API's that Ring has, I can't imagine why Velocify couldn't be an area of focus.  It's impacting several RC/Velocify customers.
Photo of Phong Vu

Phong Vu, Devangelist

  • 5,426 Points 5k badge 2x thumb
Hi,

Sorry to hear about your trouble. But I wonder how RingCentral was integrated with Velocify as I could not find the Velocify plugin from RingCentral app gallery, nor I found RingCentral as a partner from Velocify website.

This forum is dedicated to developers who develop apps using the RingCentral developer platform. In your case, I really don't know how to help you with, unless if you are a developer who developed that integration plugin and provide more details how you implemented that part.

If the plugin is provided by Velocify, then maybe it is better to contact Velocify support for help.
(Edited)