Error sending SMS from a different extension

  • 1
  • Problem
  • Updated 3 weeks ago
When trying to send an SMS message from a different extension I get the following err:

{
  "errorCode" : "FeatureNotAvailable",
  "message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",
  "errors" : [ {
    "errorCode" : "CMN-419",
    "message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",
    "permissionsName" : "OutboundSMS"
  } ],
  "permissionsName" : "OutboundSMS"
}

How do I set the permission for the user as described in the error message?
Photo of Will Jensen

Will Jensen

  • 152 Points 100 badge 2x thumb

Posted 3 weeks ago

  • 1
Photo of Tyler Long

Tyler Long, Official Rep

  • 7,008 Points 5k badge 2x thumb
The error message is misleading. The root cause is: you are not allowed to send SMS on behalf of others.

If you want to send SMS from a different extension, you need to do authorization using that extension.
(Edited)