Error : caller ID should be one of company direct numbers

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Suddenly our RingOut API call stopped working.

It is throwing error :
"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers" 

We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.
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Front Line

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Posted 3 years ago

  • 1
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Benjamin Dean, Alum

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Has an administrator made a change without developer knowledge?

What language are you using to build and manage this automation? Did you use one of our SDKs (if yes, which one please)?

I've shared this issue with our engineering team to review it in case there are any receive release issues related.
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Anton Nikitin, Official Rep

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I cannot reproduce your scenario. Can you provide the information which number/extension you used to log in and what number you specified as caller ID when such error message was returned?
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Front Line

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Can I send you the numbers and the call that we are making from PHP in a personal message ?
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Anton Nikitin, Official Rep

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Yes, please send it to anton.nikitin@ringcentral.com
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Anton Nikitin, Official Rep

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Official Response
My guess is that the issue is because of using phone numbers not in E.164 format. API servers expect caller ID and all other phone numbers to come in this canonical format with country code. Sometimes it can work without country code but in some cases it causes backend server to misinterpret phone number provided.
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Front Line

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Hi Anton,

Thanks , that solved the issue.