Error : caller ID should be one of company direct numbers

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  • Problem
  • Updated 3 years ago
  • Solved
Suddenly our RingOut API call stopped working.

It is throwing error :
"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers" 

We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.
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Front Line

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Posted 3 years ago

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Anton Nikitin, Official Rep

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Official Response
My guess is that the issue is because of using phone numbers not in E.164 format. API servers expect caller ID and all other phone numbers to come in this canonical format with country code. Sometimes it can work without country code but in some cases it causes backend server to misinterpret phone number provided.