Error after application is idle for a long time

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  • Problem
  • Updated 2 years ago
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After my program is running for about 20 minutes the application crashes with the following error:
System.Exception: Access token corrupted
   at RingCentral.Subscription.SubscriptionServiceImplementation.Renew()
   at RingCentral.Subscription.SubscriptionServiceImplementation.OnTimedExpired(Object source)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.TimerQueueTimer.CallCallback()
   at System.Threading.TimerQueueTimer.Fire()
   at System.Threading.TimerQueue.FireNextTimers()


This is my code:
     Dim subscription = New SubscriptionServiceImplementation With {._platform = ringCentral}
subscription.AddEvent("/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true")
Dim responsePub = subscription.Subscribe(AddressOf ActionOnUser, AddressOf ActionOnConnect, AddressOf ActionOnError)
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Eziel Fleischman

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Posted 2 years ago

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John Wang, Official Rep

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Hi Eziel,

It looks like you are using the C# SDK. If so, what version are you using? We recently fixed an issue that sounds like this with the latest release, 0.1.21, which is on Nuget and GtiHub.


If you are running into this issue with version 0.1.21 of the C# SDK, please create an issue for the C# SDK here:


Thanks!
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Eziel Fleischman

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Yes I'm using RingCentralSDK.0.1.21 got from nuGet.

Thanks for the reply, I created an issue on gitHub https://github.com/ringcentral/ringcentral-csharp/issues/24
(Edited)
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Benjamin Dean, Alum

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Thanks for creating the issue in Github. :)
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Eziel Fleischman

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Today the UserCallback stopped firing on presence changes. [the connect event does fire and says "Connected".

I didn't change any code since yesterday, not sure why it won't work anymore.


(I wrote the same comment on gitHub too)
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John Wang, Official Rep

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If you didn't change any code, please open a support case. You can do this by logging into the Developer Portal (http://developers.ringcentral.com) and then going to Support > FAQs, or via this direct link:

https://developer.ringcentral.com/api/support-cases/create
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Eziel Fleischman

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The only thing I did was updating all packages using NuGet. I'll open a case.
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Eziel Fleischman

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Where can I see the status of my case? https://developer.ringcentral.com/api/support-cases/check takes me on a login loop...
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John Wang, Official Rep

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There may be some session information that's needed for that link.

Log into Developer Portal at https://developers.ringcentral.com . Then click on the "Support" link in the menu bar and click on the link in the following sentence. It should be the same link but with some session context.
If you want to check on an existing support request please click here.
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John Wang, Official Rep

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Eziel has indicated that this issue only occurs in production and not in sandbox here:

https://github.com/ringcentral/ringcentral-csharp/issues/24#issuecomment-217932997

Since this sounds like an API issue and not a SDK issue, we'll need our DevRel team to work with you on this who I've informed of this thread and will follow-up. Please provide additional information here or open a support case.