Emergency calling - Registered Location. UK Account.

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  • Updated 2 years ago

Total RC newbie here, sorry if I have missed something obvious.

I've made a sandbox and added a second user. The user received an email which links to 'Set Up Account' at secure.devtest.ringcentral.co.uk. 

I enter User Info OK, 
I enter Regional settings OK. 

When I try to supply an address for Emergency calling - Registered Location I get (no matter what data I try) a modal window:

"Warning! The street, city and/or state information does not match: Please try again."

If I try to edit this information through service.devtest.ringcentral.co.uk > Phones and Devices > User Phones it just says ''Validation errors occurred. Please confirm the fields and submit again." but no fields are red and there is no feedback on what is wrong.

I am baffled.

Without this Registered Location data the new user can't make calls. I need some calls between two users as my "mission" is to retrieve call data from the API, and Step1: create some data.

Any ideas?


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Posted 2 years ago

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AK, Official Rep

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Hi Thompson,

In Sandbox Environment, you are allowed to put in the default Emergency Calling address for the User ( Extension ). Could you verify by providing the Default Emergency Address which is present when you Add Device.

Below is a Knowledge Base article on 'How to setup RingCentral Desktop App' :

If you are still having problems changing the Emergency Address to -> Default , kindly send in an email to devsupport@ringcentral.com with the sandbox account number and can take a look at the settings.

Thanks !