Embeddable widget Inbound call callback text message not send to the caller

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  • Updated 2 weeks ago
In the Embeddable widget, there is a facility to send a message as a callback message for Inbound calls. but caller not getting any message.
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sharmilan A

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Posted 4 weeks ago

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Embbnux Ji, Employee

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Hi, @sharmilan Which facility are you using?
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sharmilan A

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Hi Embbnux,
For an Inbound call, I need to send the message instead of answering the call. But not received by the caller.
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Embbnux Ji, Employee

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Hi, Sharmilan, in our old call event api, we don't support call answered event in caller side. Good news is that we have new Call Session Notification API in beta now. We will start to work on this new API recently in RingCentral Embeddable. This is a issue to follow https://github.com/ringcentral/ringcentral-embeddable/issues/151