Dynamics 365 Integration - RingCentral is auto-completing phone calls before rep can put description in.

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  • Updated 5 months ago
We are finding that once a record is attached to a RingCentral call, the phone call is automatically completed without the User completing it . We think this is happening within a few minutes of the record being attached to the RingCentral phone call. How do I disable this so the Rep has the choice when to complete the call after inputting their notes in the phone call description field?
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Nabila Yousuf

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Posted 5 months ago

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