Dissatisfied customer

  • 1
  • Problem
  • Updated 9 months ago
We are not fulling functioning and have not been able to get our #'s ported over. It has been going on now for 3 months The techs have finally said we need to do the porting ourselves. I have been trying to contact my account manager for weeks and he doesn't return email or phone calls. I can not call a supervisor directly   Has anyone else had this problem. 
Also, one of our offices that is functioning has had issues with the fax. They have spent hours with the tech department and again they said we had to hire our own IT people because they didn't know how to fix it.  I have sent emails to my account manager, and tech support managers  expressing our dissatisfaction.  I never received a response.  I don't know what else I am supposed to do at this point. 
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laura sullivan

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  • frustrated and angry

Posted 10 months ago

  • 1
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Neil Bouvier

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Laura, I've developed Fax services with Ring Central.  Hit me up and I'll guide you as well as I can.
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laura sullivan

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Neil, how can I get you in touch with my office that is having the issue?
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AK, Official Rep

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Hi Laura,

We apologize for any inconvenience caused. The Developer Community ( this forum ) is used to discuss any issues/ideas/new features etc  which developer's encounter while using the RingCentral Developer Platform ( RingCentral Developer API's )

Based on the description of your issue in the thread above it looks like this question should be posted in our General Community for any speedy answers. 

Kindly use the link below to check with our General Support Team :
https://community.ringcentral.com/ringcentral

If you feel this is an issue with the API's , please feel free to discuss here so that we could share it with our developer community or you can also send an email to devsupport@ringcentral.com 
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Paul Dandy

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Hi Laura,

Has your issue been resolved?