Good Morning all.
So, I’ve hit a minor road block and I’m REALLY hoping the community can assist with this.
I have a legacy CRM application that used to connect to our old Dialer system via TAPI.
Now, I’ve searched and before a RC Official Rep says it, yes, I know, TAPI is not supported by Ring Central.
However, SIP is supported...
So, I have found SIPTAPI (Previously referenced https://devcommunity.ringcentral.com/ringcentraldev/topics/how-to-integrate-ringcentral-with-siptapi... and responded to by @Benjamin Dean).
However, it’s 9mths old and really does not cover anything about how and whether it could/can connect.
In principle, as long as I have SIP Domain, User, Password then all should be fine.
- SIP Domain: sip.ringcentral.com
- User: [my phone number]
- Password: [My Password for RC]
- Extension: [Optional]
However, it appears as though it’s trying to connect but getting either rejected from the SIP platform, or hanging for some reason.
Now, one answer might be that SIPTAPI is classed as a SIP device, and has not been authorised/cleared to connect – therefore it’s not gone through testing – and as I’ve not written it, that’s going to clearly be a problem.
It also might be, and the answer I’m very much hoping for, is that I’ve entered in the wrong information somewhere.
I did read that you log in with your AuthID and Password....but not seen any confirmation.
Can someone please help on this?