Can't SMS

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  • Question
  • Updated 1 year ago
  • (Edited)
We integrated ringcentral API to our Java backend application to send Fax and SMS. We are getting error when try to send SMS
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Comiere Healthcare

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Posted 1 year ago

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Tyler Long, Official Rep

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What is the error message? Could you please post the code you used to send Fax/SMS ?
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Comiere Healthcare

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Hello
The response from ring central shows sms sent, but you didn't get it.

Receipt(status=200, response={ "uri" : "https://platform.devtest.ringcentral....", "id" : 2697082004, "to" : [ { "phoneNumber" : "+XXXXXXXXXXX", "location" : "Aurora, IL" } ], "from" : { "phoneNumber" : "+XXXXXXXXXX", "location" : "Montebello, CA" }, "type" : "SMS", "creationTime" : "2017-02-17T13:18:40.000Z", "readStatus" : "Read", "priority" : "Normal", "attachments" : [ { "id" : 2697082004, "uri" : "https://platform.devtest.ringcentral....", "type" : "Text", "contentType" : "text/plain" } ], "direction" : "Outbound", "availability" : "Alive", "subject" : "Test SMS using a RingCentral Developer account - test sms content", "messageStatus" : "Sent", "smsSendingAttemptsCount" : 1, "conversationId" : 6361148894337916524, "conversation" : { "id" : "6361148894337916524", "uri" : "https://platform.devtest.ringcentral...." }, "lastModifiedTime" : "2017-02-17T13:18:40.265Z"}, key=null)
(Edited)
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Tyler Long, Official Rep

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The response said that SMS was sent. I have no idea why you didn't get it.
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VB, Official Rep

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Can you please mail us at devsupport@ringcentral.com for further investigation on this? Can you also send us full HTTP request and response? 

As the HTTP status code is 200 the SMS should reach to the "to" number.