Can't delete users from the sandbox

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  • Updated 3 weeks ago
I'm trying to reallocate user accounts in my sandbox to other people, but I can't delete users.

When I go to Users > Users with Extensions and click Delete next to the user I want to remove, the request always shows a popup saying:

"We are sorry. Your request cannot be completed at this time. Please try again later."
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Rich Sutton

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Posted 3 weeks ago

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Phong Vu, Devangelist

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It could be a temporary problem. I just test mine and it works ok. Can you try again?
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Rich Sutton

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Thanks for the reply, Phong. This has been a problem for me for a few weeks now. I just went to the Sandbox and confirmed that the issue still exists.
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Phong Vu, Devangelist

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Which user do you want to delete? Can I try that from my site with the admin right?
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Rich Sutton

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That would be great! Please delete Cresci and Anderson.
(Edited)
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Phong Vu, Devangelist

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Hi Rich,

I try and got the same error message as you got. I will open a ticket and our engineers will investigate it. Meanwhile, you can just modify the user info and re-assign to another person if that is what you want to do.

Will let you know once I get the root cause of the problem.
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Rich Sutton

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Thank you! Can you point me at the documentation that would allow me to add other users in this situation? My account says that I have maxed out the number of users I'm allowed. Can I get an increase?
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Phong Vu, Devangelist

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No, you cannot add more than 4 users to a sandbox account. You may send a request with business justification to devsupport@ringcentral.com and ask for extra users.