Cannot create meetings in developer sandbox account

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  • Question
  • Updated 4 days ago
Hi,

I'm using the sandbox account  https://service.devtest.ringcentral.com for testing api.
I tried to create meeting using API, but I'm getting this error
[errorCode] => CMN-408 
[message] => [Meetings] permission required

I have granted my app the permission to access and update Meetings. but still no luck.
Also there is not option for meetings in UI too.
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Altaf Rehman

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  • confused

Posted 11 months ago

  • 2
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AK, Official Rep

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What is the meetingType that you are trying to create? Could you provide the API request ( including the HTTP body)? 
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Altaf Rehman

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Please see below Request and Response

Curl

curl -X GET --header "Accept: application/json" --header "Authorization: Bearer U0pDMTFQMDFQQVMwMHxBQURpeTJNM

Request URL
https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/meeting

Response Body
{
  "errorCode": "CMN-408",
  "message": "[Meetings] permission required",
  "errors": [
    {
      "errorCode": "CMN-408",
      "message": "[Meetings] permission required",
      "permissionName": "Meetings"
    }
  ],
  "permissionName": "Meetings"
}

Response Code 403

Response Headers
{
"date": "Fri, 29 Sep 2017 07:56:45 GMT",
"x-rate-limit-limit": "50",
"routingkey": "SJC11P01PAS02",
"x-rate-limit-remaining": "49",
"content-length": "247",
"rcrequestid": "bd5277fe-a4eb-11e7-a9b5-005056bb594d",
"content-language": "en-US",
"x-rate-limit-group": "light",
"content-type": "application/json;charset=UTF-8",
"x-rate-limit-window": "60" }
(Edited)
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AK, Official Rep

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The HTTP method you are using is a GET. 

Kindly refer to this link to see how to 'Create Meeting' using the API's :
https://developers.ringcentral.com/api-explorer/latest/index.html#/!/Meetings_%5BBeta%5D/createMeeti...
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Altaf Rehman

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It's just an example of getting meetings list. I'm getting the same error when try to create meeting with POST endpoint
(Edited)
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Phong Vu, Devangelist

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Hi Altaf,

You got that error because your sandbox account is not enabled to access meetings feature.
Can you let us know the type of your account. Is it a free developer account or are you a RingCentral customer/partner?

Kind regards,
Phong
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Altaf Rehman

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Hi Phong,

Thank you for your reply, I'm using free developer account. Can you please tell me how do I enable Meeting feature in free account? 
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Phong Vu, Devangelist

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Hi Altaf,

I enabled the medium meeting size your your dev account. Please try again and let me know if you still face problems.

+ Phong
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Altaf Rehman

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Thank you so much, I can see meetings now
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Mustafa Mehmood

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Hi, i am facing the same issue can you please enable meetings on my developer account as well.

Thanks and best regards
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Phong Vu, Devangelist

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Hi Mustafa,

Can you provide your account info (main company number or the email address associated with your sandbox account so I can enable the feature for you.

+ Phong
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Mustafa Mehmood

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Hi Phong,

thank you for your reply, my rc dev account number is +15512230421 and sandbox account number is +12054234180, please do the needful and oblige.

Regards,
Mustafa


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Phong Vu, Devangelist

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Done! Give it a few mins and try the meeting APIs.

+ Phong
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Mustafa Mehmood

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Hi Phong,
not able to login now .. 
Access to this account is disabled. Please call support at


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Phong Vu, Devangelist

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Hi Mustafa,

Did you login your account by calling API or from the https://service.devtest.ringcentral.com/

+ Phong
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Mustafa Mehmood

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Hi Phong,

I tried logging in using the above url,
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Mustafa Mehmood

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Hi Phong,

I am able to login now, there seems to be something wrong with meetings: please see the attached image.



Please Advise.

Thanks and Best Regards,

Mustafa