Can not make calls from softphone sandbox

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  • Updated 2 years ago
I can make calls from web and receive calls by softphone
But I can not make calls from softphones to web
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William Gimble

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Posted 2 years ago

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Benjamin Dean

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Could you provide some more detail about the issue you're seeing please?

1. What do you mean when you say "web"? Do you mean: an integration you installed from App Gallery, while developing a WebRTC application, or something else?

2. Are you using the softphone in development/sandbox mode, or is this with your production account?

3. Are you developing an application or integration using the Connect Platform API/SDKs and running into this issue, or is this with your RingCentral account in general?