Can an account have multiple inbound lines?

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  • Updated 3 months ago
Hi Guys,

I'm writing an application for a call center environment and I've got a couple of related questions ...

1 - Can an account have multiple inbound lines with different phone numbers?

2 - If (1) is a "yes", how can I determine which of those inbound numbers was dialed when I receive a presence call event in a WebHook for an extension? (noting that the "from" field will have the callers number and the "to" will have the extension number)

3 - If (1) is a "no", how does it work then? Does a call center need multiple accounts i.e. one for each inbound phone number?

4 - If (3) is a "yes", can those different accounts share the same extensions so that calls can be routed to the same handsets/extensions no matter which line they came in on?

Thanks for the info
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Matt Resmer

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Posted 3 months ago

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Tyler Long, Official Rep

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So an account can have multiple extensions, each extension can have an extension number and a phone number.