Block internal calls from being saved in Salesforcee

  • 1
  • Problem
  • Updated 2 years ago
We just deployed the RingCentral app for Salesforce and I'm concerned over time our internal calls will unnecessarily clog our Call Logs and SFDC data storage.

Has anyone done any work on either the RingCentral or Salesforce side to block Inbound Call Types from being captured?

I was hoping in the Call Center or Softphone Layout that there would be an option to include or exclude different types of calls from being logged automatically in Salesforce.
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Erica St. Angel

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Posted 2 years ago

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