API to receive & interpret DTMF tones

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  • Updated 11 months ago
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We manage a field sales force. I'd like them to dial in at the end of the shift and press codes to indicate the tasks they have completed.  Each task code would be 3 digits followed by the hash key. A shift might have as many as 6 tasks completed. That would mean 24 key presses.

I'd like the API to convert the DTMF tones to ASCII  characters and send us the message content via any means (url, get/post, include in call log - it can be an email or text msg for all I care, just so long as we can interpret it) so we can  handle it all with software from there.  Is that feature available? If not, when will it become available?
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JIM Reynolds

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Posted 11 months ago

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John Wang, Official Rep

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Hi Jim,

We don't have this capability right now. The only way to do it may be to use WebRTC and capture the the DTMF via a JS hook.

As for a general feature, this is something that we are looking at and have an interest in building but don't have a specific date to provide yet.