API Down

  • 2
  • Problem
  • Updated 1 year ago
  • Solved
Our application, which hasn't changed, started receiving "503 Service Unavailable" errors this morning.

There doesn't seem to be any avenue for direct support when these outages occur.  Is there a number I can call or help desk I can submit tickets to?
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Dominick Bernal

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Posted 1 year ago

  • 2
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Jason Wright

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We're having the same problem right now and we're getting flooded with Support Calls. Not sure who to reach out to either.
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Dominick Bernal

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So, it turns out there is a help desk for developer tools.  I've submitted a ticket for my issue.

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Benjamin Dean

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I have acknowledged that I am seeing this same issue in Production for all non-oauth endpoints (but not seeing this in my Sandbox Account). I've escalated this to our engineering team for immediate investigation.

Could those reporting or commenting please reply if they are seeing this only on non-oauth endpoints in production (or if you're seeing this in the sandbox as well) please?

Thanks,
Benjamin
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Jason Wright

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I am only seeing this in production. My code works fine with the Sandbox environment. I wrote into devsupport@ringcentral.com and just got a response that they haven't had any reports of any problems this morning.
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Benjamin Dean

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Thanks, I just spoke with them moments ago letting them know of this issue and to reply in kind.

We will post updates here as we work towards resolution.
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Benjamin Dean

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I just received notice from our Engineering Architect that this issue has been acknowledged and escalated to our engineering team accordingly.

More information as we have it for you...
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Benjamin Dean

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I just received notice that this issue should be resolved. I tested in my production account and it appears resolved.

Could everyone here please view their logs or re-test and report if everything is back to normal operating expectations now please?
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Dominick Bernal

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I have confirmed that we are no longer experiencing the issue.

Thank you for your excellent response!
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Benjamin Dean

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Team effort (thanks to our Engineering team for being so awesome!)
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John Wang, Official Rep

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