API Call log result no records

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Hi, I created an API call using the call log endpoint and using sandbox data. The result shows no records even though there are data in the sandbox (https://service.devtest.ringcentral.c...). What could be the problem here? Below are the response data:

HTTP/1.1 200 OK
Server: nginx/1.8.0
Date: Wed, 10 Aug 2016 14:19:44 GMT
Content-Type: application/json; charset=UTF-8
Content-Length: 488
Connection: keep-alive
Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrqqv6l+bmmEQdsVrE5h1Scf; Path=/
RCRequestId: 7c20b8a4-5f05-11e6-91ee-005056bb594d
RoutingKey: SJC11P01PAS01
X-LoadMetric: 3
Content-Language: en-US
X-Rate-Limit-Group: heavy
X-Rate-Limit-Limit: 10
X-Rate-Limit-Remaining: 9
X-Rate-Limit-Window: 60
Vary: Accept-Encoding, User-Agent
X-AGW-Host: sjc11-c01-agw02.devtest.ringcentral.com

{
"uri" : "https://platform.devtest.ringcentral....",
"records" : [ ],
"paging" : {
"page" : 1,
"perPage" : 700
},
"navigation" : {
"firstPage" : {
"uri" : "https://platform.devtest.ringcentral...."
}
}
}
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adcdc

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Posted 2 years ago

  • 1
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Benjamin Dean, Alum

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This is a known issue and our Engineering team is actively working on resolving this issue.
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Benjamin Dean, Alum

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This has been fixed. Please retry your requests to confirm it is operating as expected for you.
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adcdc

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Thank you, yes it has now results.
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Benjamin Dean, Alum

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Very good. Thank you for the update.
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Frank Mendez

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Same issue persists for us in sandbox. No records returned after attempting to retrieve all calls in the call log, which we've confirmed is not empty.

Is there any update on this issue?
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Benjamin Dean, Alum

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Has this re-broken, since you last reported that you were receiving results as expected?