Amount of time user being in on-hold mode API call?

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Is it possible to get amount of time call is being put in on-hold mode with some RC API?
It is also required to get amount of time in on-hold mode before get first anser and after initial answer?

I understand that is possible listening to Presence Event notification, paying attention to telephonyStatus parameter value, right?

Any other way to do this, perhaps?
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Eugene Kondrashev

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Posted 3 years ago

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Benjamin Dean, Alum

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How you would want to solve this would depend upon the needs/schema of your reporting system.

Could you provide a little more information about the reporting system, how you're accomplishing this goal currently, and some example code please?