Amount of time user being in on-hold mode API call?

  • 1
  • Question
  • Updated 2 years ago
Is it possible to get amount of time call is being put in on-hold mode with some RC API?
It is also required to get amount of time in on-hold mode before get first anser and after initial answer?

I understand that is possible listening to Presence Event notification, paying attention to telephonyStatus parameter value, right?

Any other way to do this, perhaps?
Photo of Eugene Kondrashev

Eugene Kondrashev

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Benjamin Dean

Benjamin Dean

  • 8,582 Points 5k badge 2x thumb
How you would want to solve this would depend upon the needs/schema of your reporting system.

Could you provide a little more information about the reporting system, how you're accomplishing this goal currently, and some example code please?