AgileCRM Integration Connection Failure

  • 1
  • Problem
  • Updated 11 months ago
The AgileCRM integration is timing out and disconnecting after a short period. We have to go in and reconnect repeatedly throughout the day.
Photo of David Mcelveen

David Mcelveen

  • 90 Points 75 badge 2x thumb

Posted 12 months ago

  • 1
Photo of AK

AK, Official Rep

  • 4,372 Points 4k badge 2x thumb
Hi David,

Since AgileCRM is a Public App enlisted on our App GalleryYou should technically be reaching out to their Support Team to report any technical issues with this integration. 

However, I could assist you if you can provide more details as to what exactly the issue is about and I can involve the folks from AgileCRM to assist you in tandem with us.
Photo of David Mcelveen

David Mcelveen

  • 90 Points 75 badge 2x thumb
I actually reached out to them first and spoke to their IT team. I was told that AgileCRM only passes contact information over to RingCentral, and RingCentral is in control over the connectivity of the integration.
Photo of AK

AK, Official Rep

  • 4,372 Points 4k badge 2x thumb
Perfect ! Thanks for letting us know. 
Photo of David Mcelveen

David Mcelveen

  • 90 Points 75 badge 2x thumb
Any update on this?
Photo of Raja Shekar

Raja Shekar

  • 60 Points
Hi David,

Could you try deleting the integration and configure it again. AgileCRM has recently made some enhancements. Please let us know the results.
Photo of Sri Gottipati

Sri Gottipati

  • 70 Points
Hi David,

With AgileCRM latest improvements timeout will not happen and other customers also confirmed the same.

Do confirm the same.
(Edited)