- Account type: Office Premium 1 line [RCO_1_P] 
- A brief description of the business : not discussed
- A high level description of the product or feature being requested: customer wants phone calls to pull up caller's information, like a normal CRM would. Or to be able to add that caller as a contact and document calls.
- A typical use case scenario explaining how your business would use the feature. customer would call in, app would pop up with the caller's details if already a contact on the account.
- Benefit of such feature. ease of use/documentation purposes.
- Include any related case number if applicable: 06223553, 06223567, 06223181
- Number of Users and/or Digital Lines: Users: 1, Digital Lines:1
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