Access Call Recordings through SalesForce

  • 1
  • Question
  • Updated 2 years ago
Dear Developer,

Unable to play recording permission error in Salesforce, As a manager they should be able to play the call recording attached by ringcentral in the activity history. I had change their role to Super Admin and then they were able to play the recording. I tried creating a new role with all the boxes checked for the permission on the new role, but could not play recording with new role. Only Super Admin.

Can someone please help me, so do not have to make the user a super admin to play recordings in Salesforce?

I sincerely, appreciate anyone's help
Photo of Daniel Ferrara

Daniel Ferrara

  • 320 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,662 Points 5k badge 2x thumb
Please create a Support Case to get help with this issue.