Abandon statistic on Dashboard

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  • Question
  • Updated 3 months ago
An important metric monitored by my customers' is the 'number of abandons' per day. Is there a way to view the "total number of abandons" or "the abandon %" for a skill on the DASHBOARD?

the SLA widget factors abandons AND calls not handled in a specific time frame. I'm looking for ONLY the abandon number of %.

thx

kh
Photo of Khuzaima Hussain

Khuzaima Hussain

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Posted 3 months ago

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Photo of Phong Vu

Phong Vu, Devangelist

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Can you give more details of the problem? The DASHBOARD of what service? Is this RingCentral production service or the sandbox environment or something else?

+ Phong