"rc mobile" URL Scheme doesn't work as expected with Windows App

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  • Problem
  • Updated 1 year ago
  • Acknowledged
When I click on url "rcmobile://call?number=2147175095" in browser (firefox for example) the phone number is populated to SoftPhone App just only one time. After that when I click again on this url nothing happens. I tried to change the number, to change url to "rcmobile://sms?number=2147175095", but the problem isn't fixed.

Please tell me what I am doing wrong.

p.s. I try to integrate `click to call` feature in our product.
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Srinivas Karlapudi

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Posted 2 years ago

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Benjamin Dean, Alum

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It is highly recommended to develop an integration app using the Developer Portal instead of attempting to implement custom URI scheme at this time.

We recommend using the RingOut API or using the WebPhone (which is WebRTC, depending upon your integration needs).
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Mathi Kumar

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Hello Dean,

            We are also facing similar issue. We already implemented RingOut API and WebPhone in our product.
          Additionally we have thought of adding RC URI Scheme. It works well in Mac OS. But in windows ( chrome 56) when we dial out (second time and more) through RC Protocol using window.location.assign, it is getting cancelled.

         Do you have any thoughts on this?

Thanks
Mathikumar
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Benjamin Dean

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This is a known issue with the custom RC URI Scheme which would need to be addressed through a support ticket. I would include a request to escalate your case to the RingCentral Soft Phone team since they own this feature and product.
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Mathi Kumar

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Thanks for your prompt reply. We will raise a case to respective team.
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Benjamin Dean

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Let me know what the outcome is please. :)