Conversations

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Photo of VB
When you receive a 429 - Too Many Requests, here is what you should do
{ "errorCode": "CMN-301", "message": "Request rate exceeded", "errors": [ { "errorCode": "CMN-301", "message":...
  • 1 me too
  • 3 replies
  • Article
Photo of AK
SMS FAQ
The Send SMS API allows you to send SMS from the RC number that you have logged in as. Here are the typical scenarios for “from” and “to...
  • 3 me toos
  • 6 replies
  • Question
  • Answered
Photo of TT
Starting a conversation that includes code samples
Just a tip for anyone who wants to paste code into this community at present please use 'p r e' formatting provided during entering your ...
  • 3 me toos
  • 2 replies
  • Announcement
Photo of TT
How to add a direct number before using RingCentral for Desktop (Softphone) to test my App?
Before you can test your integrated app to make or receive calls you need to add a direct phone number to your RingCentral for desktop ap...
  • 1 me too
  • 2 replies
  • Question
  • Doesn't Need an Answer
Photo of TT
How to get caller info (caller ID and called Nr.) from telephony presence events?
Whenever you want to be able to find out the Caller ID or the number being called during the progress of a call you can use this example...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of TT
JavaScript SDK
The SDKs package RingCentral APIs into easy-to-use libraries for each programming language. Often, you can handle...
  • 2 me toos
  • 5 replies
  • Article
Photo of Jeff Stevens
Do I need to register an app before connecting?
If I am connecting to the APIs from Salesforce - Do I need to register an app at my developer.ringcentral.com account first?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of TT
How many API calls am I allowed to make per a time period?
Many developers would like to know ahead of time how many calls they are allowed to make before their app gets throttled. There are cert...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of lowerym
500 Errors
After this past weekend i have started receiving a lot of 500 errors from Ring central. with no code change. is it possible to know if t...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of Abdul Ahad Jeyemby
How can receive call, or get call info during ringing to the CRM ... ?
Is there any possibility to receive the call from my own application, if Yes then How, if No, then how can i get the caller information a...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of TT
How to know if a fax transmission through the API succeeded?
If you want to learn how to check the status of a fax transmission via the API here is the answer: When you are sending a fax message th...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of TLeaver
Sync contacts with a CRM (SugarCRM)
While Callinize looks great for intensive applications, is there an elegant way to just sync SugarCRM contacts into RingCentral? This wou...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of TT
Fax FAQ
Can I send multiple files as one fax? Yes you can. Just add each file as a MIME part. You can mix and match different MIME types. The R...
  • 2 me toos
  • 2 replies
  • Question
  • Doesn't Need an Answer
Photo of AK
A question on retrieving call logs using the API
We have recently added our call records to the sandbox and are now trying to retrieve the call logs via the API; however, I am getting t...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of TT
How to create a FAX with recipient information?
One of our customer's asks: Description: With the new format of Ring Central FAX, All I can include in cover is phone number and attac...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of TT
Forwarding a message to another extension
A developer writes:   I’ve been working on a piece of software and I have a request.. https://developer.ringcentral.com/api-docs/...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of TT
How to determine authentication status?
To check authentication status:platform.isAuthorized()     .then(function(){ ... })     .catch(function(e){ ... });The isAuthorized metho...
  • TT, 3 years ago

  • 1 me too
  • 0 replies
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  • Answered
Photo of TT
How do I handle access or authentication exceptions while the application is running?
To handle possible access or authentication exceptions that may occur while the application is running (after the user has successfully ...
  • TT, 3 years ago

  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of TT
How to login to RingCentral?
To log in to RingCentral, get the Platform object and call its authorize method, providing valid username, extension, and password value...
  • TT, 3 years ago

  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of TT
RingCentral Salesforce App HTTPS Configuration Guide
If you need help configuring the SalesForce app with HTTPS please read this knowledge base article.
  • TT, 3 years ago

  • 1 me too
  • 0 replies
  • Article