Conversations

Photo of Riley Clegg
Hold Time and Result Status
Two Questions: 1. How do I obtain the hold time from the call log API? We have a client that needs to know this for reporting purposes...
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  • 1 reply
  • Question
Photo of Riley Clegg
Extension id in call log
I need to tie each phone call in the call log to the corresponding extension id. Currently there is no way to do that when I am querying ...
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  • 2 replies
  • Question
Photo of Riley Clegg
Canada Production Access
Cannot access client's production account based in Canada.  We can access all of our clients in the US, but when attempting to login with...
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  • Problem
Photo of Riley Clegg
Cannot connect to test enviornment
For some reason I cannot connect to the test region at:  platform.devtest.ringcentral.com Is the environment currently down? -Dan
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Photo of VB
How to Fetch/Download Call Recording ?
In the Call-log record with the call recordings, you will receive a JSON object (eg. shown below)  as a response.   {     "uri" : "https...
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  • Idea
Photo of Riley Clegg
Invalid application type
I am attempting to access our client's call log and recordings via production api and I am getting the following output: "{'error_descrip...
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  • 6 replies
  • Problem
Photo of Stephen Godfrey
Pull call recordings....
How do I get access to pull call recordings for my sandbox application? The api docs say I need the "ReadCallRecording" permission, but I...
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  • 1 reply
  • Question
  • Answered