Conversations

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Company level message events
I'm setting up an event handler to handle new message creation events for all extensions. I'm finding the documentation to not be as spec...
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  • 3 replies
  • Question
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Clarification about accounts and extensions
I want to get some clarification on account structure, and how it relates to data we get back from the RingCentral api.  Are there just...
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  • 2 replies
  • Question
  • Answered
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Can I link all calls in the call log to an extension when I use the account level call log API?
I am currently using the call log to pull all calls using the extension id: for (var extensionId in extensions) {      ...
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  • 5 replies
  • Question
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Can I see the call recording duration from the call record?
I'm working on a requirement for a customer, and I need to find calls in the call log where the recording duration is > 60 seconds. Withi...
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  • 1 reply
  • Question
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Get MessageId from WebHook
We are in the process of integrating web hook functionality so our app will have NRT (near-real-time) displaying of data. We have the mec...
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Is there any documentation for the max length of CallerInfo fields in the CallLog api?
I am writing a searchable indexing engine for calls from the call log. In setting up the database structure, I want to ensure I am using ...
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  • 1 reply
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Is there a way to have my app link (in the app gallery) go directly to the auth page?
I currently have an app in the app gallery, and it links to a web page where users can log in and use my app for their account. I'm using...
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  • 5 replies
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Is there a use case where a call goes through multiple legs, the call is recorded, AND a voicemail is created?
In the call log api, there is both a "message" section, and a "recording" section. I would like to know if the RingCentral framework supp...
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  • 1 reply
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Developer api account tied to an active RingCentral account
I signed up for a developer api account last year. In doing so, at the time, I had to create an active, paid RingCentral account to attac...
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  • 1 reply
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Get both voicemail content and recorded call content from the call log API
I'm working on an automatic backup solution for both voice mail recordings and call recordings. I can get recorded call content in the ca...
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  • 1 reply
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