Conversations

Conversations 1 - 20 of 87
Photo of Matt Spinks
Clarification about accounts and extensions
I want to get some clarification on account structure, and how it relates to data we get back from the RingCentral api.  Are there just...
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  • 2 replies
  • Question
  • Answered
Photo of VanillaSoft .
Authorize URI for Different Users, Same Browser
I have integrated the RingCentral 3-legged OAuth flow in my application, but I am facing a problem. I am using the Official C# SDK. 1. U...
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  • 6 replies
  • Question
Photo of Devanand W
Explain Subscription API (Presence API)
I am trying to use Subscription API to get the call duration of the current ongoing call. But I didn't found much about this API in API E...
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  • 7 replies
  • Question
Photo of Matt Spinks
Can I link all calls in the call log to an extension when I use the account level call log API?
I am currently using the call log to pull all calls using the extension id: for (var extensionId in extensions) {      ...
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  • 5 replies
  • Question
Photo of Andrey Demenev
Problem with BT accounts and API calls
We have a RingCentral integration for CRM system we make. The integration has been used by multiple customers for few years so far, witho...
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  • 1 reply
  • Problem
Photo of Engineering API Access
Call recording format MP3 / WAV
I have had the call recording format changed from mp3 to wav.  It was explained that this is an account wide setting.  I am still getting...
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  • 4 replies
  • Problem
Photo of Jason
"errorCode" : "OAU-153", "message" : "Invalid client: ", "parameters" :
I am trying Password Flow...I'm adapting the code to Coldfusion but I am getting the Invalid Cilent error. 1) My app is setup for Passwo...
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  • 6 replies
  • Problem
Photo of Tim Martin
I want to use the ring-out restful api. I can get a token but get error calling api
I want to use the ring-out restful API. I have written the code to successfully return a access token, but when I take the token and ca...
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  • 4 replies
  • Question
Photo of Hunter Steele
Randomly getting OAU-142 - "Login to account in current state is not allowed" on token refresh
We have several clients that are utilizing RingCentral integration with our application. We refresh the OAuthTOken using the RefreshToken...
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  • 3 replies
  • Problem
Photo of Bryan Chauvin
Call Recording API Endpoint in Sandbox
I am trying to develop an application to retreive some Call Log and Call Recording information as well as the actual Recordings. Unfortun...
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  • 1 reply
  • Question
Photo of John Harper
message-store Get Messages after user has deleted a message
We would like to archive all Text messages sent to or from our extensions.  However, if a user deletes a message (by selecting a thread, ...
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  • 1 reply
  • Question
Photo of Joseph Brown
RingOut problem using extensionId
I can ring out successfully requesting: https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/ring-out But when I ...
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  • 2 replies
  • Problem
Photo of Jason
SMS Conversations
Now that I have sending SMS working on development on the RC API which can be done through our web-based system, I need to figure out how...
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  • 1 reply
  • Question
Photo of Jason
Resource for parameter [extensionId] is not found - SMS Send - With Password Flow
Body Response: { "errorCode" : "CMN-102", "message" : "Resource for parameter [extensionId] is not found", "errors" : [ { "errorCode" :...
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  • 2 replies
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Photo of Jason
Parameter [prompt] value is invalid
I am attempting integrate a program with Authorization Code Flow using cURL; I use Coldfusion, so I have adapted my code based the docume...
  • 1 me too
  • 13 replies
  • Problem
Photo of alec dorfman
OAU-233 error during app authorization
During authorization our production app "RingCentral Monitor for YAPI 1.2" is getting  OAU-233:The client doesn't support user's brand  ...
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  • 2 replies
  • Question
Photo of Engineering API Access
Get user call log record startTime incorrect format
https://developer.ringcentral.com/api-docs/latest/index.html#!#RefUserCallLog.html states for the startTime "The call start datetime in I...
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  • 2 replies
  • Problem
Photo of Spring IT
Requesting presence for all extensions always returns "Offline"
I am needing to pull all presence details for all extensions, and according to the documentation, I should be able to do this without pro...
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  • 3 replies
  • Question
  • Answered
Photo of Arnold Mo
Can I subscript to other extension's SMS event?
I have an urgent question about subscript to SMS message-store event. If I am an administrator, can I subscript to other extension's SMS ...
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  • 1 reply
  • Question
Photo of Neil Bouvier
FaxOut slow
Fax API is very slow and appears to miss random pages.  A 5 page document may be received in random order and over the course of 3 hours.
  • 1 me too
  • 7 replies
  • Problem