Conversations

Conversations 1 - 20 of 98
Photo of Alex Pereira
Help getting data (DND Status, Presence Status, etc) for metrics
Hello everyone,The company's division I work with is in the process of moving to RingCentral (other divisions already use RingCentral, so...
  • 1 me too
  • 2 replies
  • Question
Photo of Will Jensen
Choose caller id (phone number) for SMS text
Is it possible to use any of the company numbers as the caller id for any of the extensions? Essentially having a many-to-many relationsh...
  • 1 me too
  • 6 replies
  • Question
Photo of Arnold Mo
Can I subscript to other extension's SMS event?
I have an urgent question about subscript to SMS message-store event. If I am an administrator, can I subscript to other extension's SMS ...
  • 1 me too
  • 2 replies
  • Question
Photo of Jonathan Lloyd
Rate limit impact on access and refresh tokens?
Hello, We occasionally see 429 responses due to our batching of status checks against the RC REST API.  If we receive a 429, but then co...
  • 2 me toos
  • 1 reply
  • Question
Photo of Matt Spinks
Company level message events
I'm setting up an event handler to handle new message creation events for all extensions. I'm finding the documentation to not be as spec...
  • 1 me too
  • 3 replies
  • Question
Photo of Justin Nguyen
Message status
When I send SMS, I can get the message status as Queued, Sent, SendingFailed, Delivered,  DeliveryFailed, Received. I want to know, how t...
  • 1 me too
  • 1 reply
  • Question
Photo of Alan
incoming fax shows partial receive status and faxing is very slow
I am using the C sharp client sdk to send faxes through the production environment. Everything seems to be working as it should, except w...
  • 1 me too
  • 2 replies
  • Problem
Photo of Nibu Eapen
How long the the messages will be stored in ringcentral?
How long the messages will stored at RingCentral. Inboud SMS Fax Voice..etc
  • 1 me too
  • 1 reply
  • Question
Photo of Josh Levine
Would HIPPA setting affect SMS API usage?
If I were to enable the HIPPA compliance setting, would an account's ability to send and receive SMS messages using the Ringcentral Devel...
  • 1 me too
  • 1 reply
  • Question
Photo of Nibu Eapen
read inbound sms from sms webhook response
This is the webhook notification response. I would like to know how to retrieve sms body. Is it can be done using UUID or some other wa...
  • 1 me too
  • 1 reply
  • Question
Photo of Arpit Patel
Internal Server Error - Sending Multiple Fax C# .NET
Not able to send the multiple fax using following code: Getting this  Error,{   "message" : "Internal Server Error. Consult RC Support....
  • 1 me too
  • 5 replies
  • Problem
Photo of kle
Sending SMS using API gives error code MSG-242 "The requested feature is not available"
Good Afternoon,My goal is to send an SMS message using the API to a user inside our recently created sandbox environment and I have alrea...
  • 1 me too
  • 1 reply
  • Question
Photo of Matt Spinks
Clarification about accounts and extensions
I want to get some clarification on account structure, and how it relates to data we get back from the RingCentral api.  Are there just...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of VanillaSoft .
Authorize URI for Different Users, Same Browser
I have integrated the RingCentral 3-legged OAuth flow in my application, but I am facing a problem. I am using the Official C# SDK. 1. U...
  • 1 me too
  • 6 replies
  • Question
Photo of Devanand W
Explain Subscription API (Presence API)
I am trying to use Subscription API to get the call duration of the current ongoing call. But I didn't found much about this API in API E...
  • 1 me too
  • 7 replies
  • Question
Photo of Matt Spinks
Can I link all calls in the call log to an extension when I use the account level call log API?
I am currently using the call log to pull all calls using the extension id: for (var extensionId in extensions) {      ...
  • 1 me too
  • 5 replies
  • Question
Photo of Andrey Demenev
Problem with BT accounts and API calls
We have a RingCentral integration for CRM system we make. The integration has been used by multiple customers for few years so far, witho...
  • 1 me too
  • 1 reply
  • Problem
Photo of Engineering API Access
Call recording format MP3 / WAV
I have had the call recording format changed from mp3 to wav.  It was explained that this is an account wide setting.  I am still getting...
  • 1 me too
  • 4 replies
  • Problem
Photo of Jason
"errorCode" : "OAU-153", "message" : "Invalid client: ", "parameters" :
I am trying Password Flow...I'm adapting the code to Coldfusion but I am getting the Invalid Cilent error. 1) My app is setup for Passwo...
  • 1 me too
  • 6 replies
  • Problem
Photo of Tim Martin
I want to use the ring-out restful api. I can get a token but get error calling api
I want to use the ring-out restful API. I have written the code to successfully return a access token, but when I take the token and ca...
  • 1 me too
  • 4 replies
  • Question